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Courtesy: UTSA Athletics

Alamodome Stadium Policies

Courtesy: UTSA Athletics
Release: 04/20/2015
Courtesy UTSA Athletics
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ACCESSIBLE SEATING: The Alamodome has accessible seating in various sections of the 100, 200, and 300 levels. Please request accessible seats when ordering tickets.  

ALCOHOL BEVERAGE POLICY: Alcohol may not be brought into the Alamodome. Guests who appear to be under age 35 are required to show valid photo ID indicating legal proof of age when purchasing alcohol inside the facility. Alcohol sales are limited to two drinks per person per transaction. All public alcohol sales will end at the end of the third quarter or at the discretion of Alamodome management.

ATM LOCATIONS: ATMs are located inside the Alamodome at sections 103, 112, 121, 134, 143, 205, 219, 240 and 301.

BAGS: Small bags (no larger than 12” x 12” x 12”) and purses are permitted. Backpacks are prohibited. An exception will be made for medically necessary items after proper inspection. All bags are subject to search.

BANNERS AND SIGNS: Handheld posters and signs are allowed for most events provided they are in good taste as determined by Alamodome management and do not block the view or cause disturbance to other guests. They must be small enough for one person to hold. Poles or sticks to display such items are prohibited. Banners and signs may not be affixed to or hung anywhere in the facility.

CAMERAS & VIDEO RECORDERS: Cameras are permitted at UTSA football games. However, large professional lenses and flash photography are both prohibited. Video cameras are not allowed at the event unless the person has a media credential.

CONCEALED WEAPONS: No weapons (handguns, knives, pepper spray, etc.) will be permitted on Alamodome premises, even if you have a concealed weapons permit.

DOOR OPENING: Doors will open 90 minutes before kickoff at UTSA football games.

EMERGENCIES & EVACUATIONS: Alamodome staff are trained to handle any emergency situation that arises. Should an evacuation become necessary, please make sure that you are aware of the exits nearest to your seat and be prepared to follow the instructions of the Alamodome staff.

FIRST AID: Certified medical professionals are available at First Aid Stations during all events to assist guests with medical needs. Guests in need of emergency first aid should contact the nearest Alamodome employee for assistance.

FOOD & BEVERAGE: The Alamodome offers a wide variety of food and beverages. Guests are not permitted to bring any food or beverages into the Alamodome. Containers such as bottles, cans, thermos bottles, ice chests or plastic coolers are not permitted for the safety and protection of our guests.

GUEST COURTESY: The Alamodome is committed to providing an enjoyable family atmosphere. In order to maintain a safe environment, we request that all guests be courteous to those around them and abide by building policies. Guests using foul language or appearing intoxicated will be ejected from the stadium. Guests wearing obscene or indecent clothing will be denied entry. Please text ALAMO <SPACE> then your issue and location to 69050 if you encounter something that disrupts your enjoyment on game day.

HANDICAPPED PARKING: There are 55 disability access parking spots available in Lot A at the applicable parking fee. These spots are available on a first-come, first-served basis. If possible, additional disability access spots will be made available in Lot A for the regular parking fee of $20. If disability parking is full, a drop-off area will be made available in Lot A. Visit alamodome.com or call (210) 207-3618 for more details.

LOST & FOUND: If you lose an item during an event, please contact any Alamodome team member for assistance. Found items can be returned to Guest Relations. The Alamodome is not responsible for lost items. Found items will be returned to security for up to 30 days. For more information regarding a lost item, you can call Alamodome security at (210) 207-3680.

PARK & RIDE: VIA Park & Ride will be available for most UTSA Football games. Contact VIA for pick-up locations or visit viainfo.net.

RE-ENTRY: Once you leave the Alamodome, you may not re-enter. In the event of an emergency, please visit the concierge desk located at the north or south plaza doors.

SMOKING POLICY: In compliance with local and state laws, the Alamodome is a smoke-free facility. This includes the use of e-cigarettes. Smoking exits are located on the exterior of the Plaza Level (second level). Please speak with an Alamodome staff member for the nearest smoking location. Smoking is not permitted within 20 feet of any doorway.

TAILGATING: Tailgating is allowed in the Alamodome parking lots. Tailgating rules and policies can be found on the back of the season parking passes or on goUTSA.com.

TICKET POLICIES: Season ticket holders that need a ticket reprinted must contact the UTSA Athletics Ticket Office to do so. Children that are two years of age or younger do not need a ticket as long as they sit on an adult’s lap. The re-sale of UTSA Football tickets on the Alamodome premises is prohibited.

TICKET SALES: UTSA Football tickets may be purchased in person at the Alamodome box office, over the phone with the UTSA Athletics Ticket Office at (210) 458-UTSA (8872) or Ticketmaster at (800) 745-3000, on the Internet from goUTSA.com or at any San Antonio Ticketmaster outlet. The UTSA Athletics Ticket Office is open from 9:30 a.m. - 4 p.m. Monday through Friday. On game days, the Alamodome box office will open two-and-a-half hours before kickoff.

WILL CALL: General public will call is located at the Northeast box office of the Alamodome.

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